Privacy Policy

GreatNet (“we,” “us,” or “our”) operates www.greatnet.ca/ and provides network cabling, security, POS, telecom, and IT infrastructure services in Canada and the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request a quote, or engage our services.

Information we collect

• Contact details — name, email address, phone number, company name, and project location when you submit forms or contact us.
• Project information — service requirements, site details, and messages you provide in quote or support requests.
• Technical data — IP address, browser type, device information, and usage data collected through cookies and similar technologies on our website.
• Business records — contracts, invoices, communications, and service history related to active or past projects.

How we use your information

• Respond to inquiries and provide quotes or proposals
• Schedule site surveys, installations, and support visits
• Deliver, maintain, and improve our services
• Send service-related updates and administrative messages
• Comply with legal obligations and protect our rights
• Analyze website performance and improve user experience

How we share information

We do not sell your personal information. We may share information with:

• Service providers who assist with email delivery, hosting, or business operations (under confidentiality obligations)
• Manufacturers or partners when needed to fulfill equipment orders or warranties
• Professional advisors or authorities when required by law or to protect safety and security

Email and form processing

Contact and quote forms may be processed through third-party email services (such as EmailJS) to deliver your message to our team. Information you submit is transmitted according to that provider's security practices. Do not include sensitive credentials or payment card numbers in web forms.

Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, manage customer relationships, resolve disputes, and meet legal or regulatory requirements.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to withdraw consent where processing is consent-based. Canadian residents may have rights under applicable provincial privacy laws. To exercise these rights, contact us at support@greatnet.ca.

Children

Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 16.

International transfers

If you are located outside Canada, your information may be processed in Canada or other jurisdictions where we or our service providers operate, subject to applicable safeguards.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact us

GreatNet
1316 Mowat Ln, Milton, ON L9T 6C2, Canada
Phone: +1 (438) 979-3798
Email: support@greatnet.ca